Last updated: 11 May 2025
Ashleigh Associates Limited (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share and safeguard your personal data when you:
Visit our website at https://ashleighassociatesservices.co.uk
Make an enquiry or book our commercial cleaning services
Sign up for newsletters or marketing communications
Communicate with us by phone, email or in person
We comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
BACKGROUND
Ashleigh Associates Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, ashleighassociatesservices.co.uk, and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur when you visit or submit a form on this Site.
DEFINITIONS AND INTERPRETATION
In this Policy the following terms shall have the following meanings:
“Account” | means an account required to access and/or use certain areas and features of Our Site;
“Cookie” | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
INFORMATION ABOUT US
This website is owned and operated by Ashleigh Associates Limited, a limited company registered in England under company number 07102197.
Registered office: 4 Weathernfield, Linton, Swadlincote, England, DE12 6QX.
Data Protection Officer: Ashleigh Associates Limited
Email address: info@ashleighassociates.co.uk
Telephone number: +44 7881 477539
WHAT DOES THIS POLICY COVER?
This Privacy Policy applies solely to your use of our website at ashleighassociatesservices.co.uk (the “Site”). Our Site may contain links to third-party websites. We have no control over how those sites collect, store or use your data please review their privacy policies before submitting any personal information.
WHAT ARE YOUR RIGHTS?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in below.
- The right to access the personal data we hold about you. Below will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in below to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we Please contact us using the details in below to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. we do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in below.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. we would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in below.
If you remain dissatisfied, you may lodge a complaint with the UK Information Commissioner’s Office: https://ico.org.uk/concerns/.
WHAT DATA DO YOU COLLECT AND HOW?
Depending upon your use of our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table.
For more information about our use of Cookies and similar technologies and our Cookie Policy visit https://ashleighassociatesservices.co.uk/cookie-policy We do not collect any personal data relating to children and data relating to criminal convictions and/or offences.
We collect personal and non-personal data via:
| Source | Data Collected |
|---|---|
| You (Directly) | Name, company, job title, contact details, Site enquiry form responses, contract preferences. |
| Site & Cookies | IP address, browser type, device identifiers, page-view data, cookie identifiers (see our Cookie Policy). |
| Third-Party Services | Analytics (Google Analytics), payment processor confirmations, public business directories. |
| Service Delivery | Site assessment notes, cleaning schedules, invoice and payment records. |
HOW DO YOU USE MY PERSONAL DATA?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will may use your personal data, and ourlawful bases for doing so:
| What We Do | What Data We Use | Our Lawful Basis |
|---|---|---|
| Registering you on our Site |
|
Performance of a contract (to create an account and provide our services) |
| Providing and managing your Account |
|
Performance of a contract (necessary to manage your account) |
| Providing and managing your access to our Site |
|
Performance of a contract (to enable site functionality) and/or Legitimate interests (to maintain secure and effective site access) |
| Personalising and tailoring your experience on our Site |
|
Consent (if cookies or tracking require opt-in) and/or Legitimate interests (to improve user experience) |
| Administering our Site |
|
Legitimate interests (site security, performance, and troubleshooting) |
| Administering our business |
|
Legitimate interests (to manage daily operations) and/or Legal obligations (e.g., record-keeping) |
| Supplying our services to you |
|
Performance of a contract (fulfilling your service request) |
| Managing payments for our services |
|
Performance of a contract and/or Legal obligations (financial regulations and record-keeping) |
| Personalising and tailoring our services for you |
|
Legitimate interests (to customise offerings) and/or Performance of a contract (where personalisation is part of the service) |
| Communicating with you |
|
Performance of a contract (service updates, queries) and/or Legitimate interests (responding to inquiries, support) |
| Supplying you with information by email and/or post |
|
Consent (for marketing communications) and/or Legitimate interests (to keep customers informed of relevant news/offers) |
Marketing Communications
With your permission and where permitted by law, Ashleigh Associates Limited may use your personal data to send you marketing information about our commercial cleaning and staffing services. This may include updates and special offers by email, telephone, SMS or post. We promise never to send you unsolicited or unlawful marketing communications and you can unsubscribe or opt out at any time by contacting us at info@ashleighassociates.co.uk or via the link in any marketing email.
Third Party Cookies & Content
Some third parties whose content appears on our site for example embedded videos or social media feeds may set cookies or collect data about your visit. We do not control these third party activities or their data practices. For details on controlling cookies set by Ashleigh Associates Limited please see our Cookie Policy. To understand how those services may use your data, review their privacy notices before interacting with their content.
Use for Compatible Purposes
We will only process your personal data for the purposes for which it was originally collected for example providing or managing your cleaning contract. If we believe another purpose is compatible with those original purposes, such as notifying you about a new service or regional offer, we may use your data for that purpose without asking you again. If you would like to know how a new purpose aligns with your original consent please contact our Data Protection Officer at info@ashleighassociates.co.uk.
New or Unrelated Purposes
If we ever need to use your personal data for a purpose that is unrelated to or incompatible with the original reason it was collected we will notify you in advance and explain the legal basis that allows us to do so under UK GDPR.
Processing Without Consent
In limited circumstances such as to investigate fraud protect vital interests or comply with a court order we may process your personal data without your consent. Such processing will always be carried out in strict accordance with UK GDPR and the Data Protection Act 2018 and only to the extent necessary.
HOW LONG WILL YOU KEEP MY PERSONAL DATA?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
| Type of Data | How Long We Keep It |
|---|---|
| Identity Information (e.g. name, title, date of birth, gender) | We retain identity data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting or reporting requirements. Typically this is up to six years after our last interaction or the end of your contract with us in line with UK limitation periods. |
| Contact Information (e.g. address, email address, telephone number) | Contact details are kept while we are actively providing services or communicating with you. After our relationship ends we typically retain these details for up to six years to manage ongoing queries, disputes or legal obligations. |
| Business Information (e.g. business name, job title, profession) | We keep business-related information for as long as necessary for legitimate business interests such as record-keeping and audits. Typically this is up to six years following the end of our working relationship though some records may be kept longer if legally required. |
| Payment Information (e.g. card details, bank account numbers) | In compliance with HMRC and other legal requirements financial records are generally retained for at least six years after the end of the tax year they relate to. Card details are stored only as long as necessary for processing transactions and thereafter securely deleted or tokenized. |
| Profile Information (e.g. preferences and interests, username and password, purchase history) | Profile information is kept while you maintain an active account or continue to use our services and usually for up to six years after your last interaction for possible queries or disputes. Login credentials are maintained only as long as required for account access. |
| Technical Information (e.g. IP address, browser type and version, operating system) | Technical logs and analytics data are retained for a shorter period often 12 months to ensure website security and to analyze site performance. Some data may be kept longer if needed for legal or security investigations but only as necessary and proportionate. |
HOW AND WHERE DO YOU STORE OR TRANSFER MY PERSONAL DATA?
Ashleigh Associates Limited stores personal data within the European Economic Area the EEA includes all EU member states plus Norway Iceland and Liechtenstein this ensures that your data is protected under UK GDPR and equivalent standards by law transfers from the UK to the EEA do not require additional safeguards
We may store some personal data in countries outside the UK known as third countries we take steps to ensure your data is treated as safely and securely as it would be in the UK by using UK Information Commissioner’s Office approved standard contractual clauses
We protect your personal data by limiting access to employees agents contractors and other third parties with a legitimate need to know and ensuring they are bound by confidentiality obligations we maintain procedures for handling data breaches including notifying you and the Information Commissioner’s Office when required
DO YOU SHARE MY PERSONAL DATA?
We do not share your personal data with third parties for marketing or other purposes except in the following situations
Sale or transfer of business
If we sell transfer or merge parts of our business or assets your personal data may be transferred to the new owner who will continue to use it as described in this policy
Legal requirements
We may share personal data to comply with legal obligations court orders or the instructions of government authorities
In each case we will ensure your personal data is handled securely and in accordance with your rights and our obligations under UK GDPR and the Data Protection Act 2018
HOW CAN I CONTROL MY PERSONAL DATA?
In addition to your rights under UK GDPR you have control over how we use your personal data for direct marketing you can opt out of marketing emails at any time by clicking the unsubscribe link in any email and at the point you provide your details you can manage your preferences
You can also manage cookie settings via our Cookie Policy page or your browser controls and you can contact us at info@ashleighassociates.co.uk to exercise any of your data protection rights or to request further information
CAN I WITHHOLD INFORMATION?
You may access certain areas of our Site without providing any personal data. However to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
HOW CAN I ACCESS MY PERSONAL DATA?
If you want to know what personal data we have about you you can ask us for details of that personal data and for a copy of it where any such personal data is held This is known as a subject access request.
All subject access requests should be made in writing and sent to info@ashleighassociates.co.uk or by post to our registered office address A Subject Access Request Form is available for you to use though you do not have to use it.
There is no charge for a subject access request unless your request is manifestly unfounded or excessive in which case we may charge a fee to cover our administrative costs.
We will respond to your subject access request within 28 days and no more than one month of receiving it For complex requests we may require up to three months from receipt We will keep you informed of our progress.
STRICTLY NECESSARY COOKIES
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| PHPSESSID | Used to maintain an anonymized user session by the server It helps with basic site functionality like login sessions or form submissions | Yes |
| cf_bm | Used by Cloudflare to detect and mitigate malicious visitors ensuring security and performance | Yes |
| cf_clearance | Manages access after a visitor completes a security check ensuring legitimate traffic | Yes |
| XSRF-TOKEN | Helps protect the site against Cross Site Request Forgery attacks by validating form requests | Yes |
| wordpress_test_cookie | Checks if the browser supports cookies before other cookies are set | Yes |
THIRD PARTY COOKIES
The following third party cookies may be placed on your computer or device.
| Name of Cookie | Provider | Purpose |
|---|---|---|
| _ga | Google Analytics | Used to distinguish users for analytics measuring site usage to help improve user experience |
| _gid | Google Analytics | Used to distinguish users for analytics measuring how people interact with the site |
| _fbp | Helps deliver measure and improve the relevancy of ads shown on Facebook | |
| IDE | Google DoubleClick | Used to improve advertising and measure the effectiveness of ads across Google services |
| YSC | YouTube | Tracks video views and user interactions with embedded YouTube videos on the site |
Our Site uses analytics services provided by Google Analytics and we also use Facebook Pixel to track Website analytics refers to a set of tools used to collect and analyse anonymous usage information enabling us to better understand how our Site is used This in turn enables us to improve our Site and the commercial cleaning and staffing services offered through it
Cookie Controls
You can choose to enable or disable cookies in your internet browser. Most browsers let you disable all cookies or only third-party cookies. By default browsers accept cookies, but you can change this in your browser settings or device documentation.
You may delete cookies at any time, but doing so may slow your access to our site or remove login and personalisation settings.
We recommend keeping your browser and operating system up to date. Consult your browser developer or device manufacturer for guidance on adjusting privacy settings.
How Do I Contact You?
- Email: info@ashleighassociates.co.uk
- Telephone: +44 7881 477539
- Postal address:
Ashleigh Associates Limited
4 Weathernfield
Linton, Swadlincote
England, DE12 6QX
Changes to This Privacy Policy
We may update this Privacy Policy from time to time—for example if the law changes or our business practices evolve. Any changes will be posted immediately on our site and will apply the first time you use the site after the update. Please review this page regularly to stay informed.